SHIPPING & RETURNS
We offer free domestic standard shipping on all orders above $90 within the United States.
Due to the handmade nature of our products processing time can take up to 5 business days for processing before your order ships + 5-7 business days for delivery.
Orders placed after 12:00 PM PST will not begin processing until the following business day.
We also offer Fedex Overnight shipping, this shipping charge is calculated at checkout. Please note that orders must be placed before 9:30 AM PST for same day shipping. Orders placed after 9:30 a.m. PST will not be processed until the following business day.
Orders placed after 12:00 PM PST on a Friday, will ship out on the following Monday.
INTERNATIONAL KOIWOLF CUSTOMERS PLEASE NOTE:
At this moment, all international sales are final. We are unable to accept returns or exchanges on international orders.
USPS Priority Mail International
USPS Priority Mail Express International
DHL Express worldwide
Shipping charge is calculated at checkout to all countries outside the U.S.
Please note: All international packages may be subject to duties and taxes and is not included in the price at checkout. These fees are charged by the country of import so we have no control over any customs/duties fees associated with your order. Koiwolf is not responsible for these charges. Please check your local customs website for more info.
If you are not completely satisfied with your purchase, you may return it to KOIWOLF within 14 DAYS of your purchase date.
All swimwear returned must be in new and unused condition with sanitary strips in place.
Returns must be in the original packaging with all tags attached.
Swimwear must not be worn, altered or washed.
Need to make a return?
All returns require pre-authorization. Please email firstname.lastname@example.org with your order information and what you're returning. We will e-mail you back with a Return Authorization number and a return shipping label.
Please note: $6.00 per returned package will be deducted from your refund for the pre-paid return label.
Returns may take up to 10-12 business days to process from date of receipt at our studio. Once your return is refunded you will receive an email with confirmation.
We do not offer exchanges; however, you are welcome to return any eligible items and place a new order.
Please email email@example.com if you have any questions.